At Grayson Living, we believe that creating your dream home should be an exciting, joyful journey. We know questions can pop up along the way, whether it's about a specific order or styling your luxury home. That's why we've made it simple for you to connect with our team of dedicated experts. Think of us as your personal design partners.
This guide will walk you through exactly how and when to reach out, ensuring you get the right help precisely when you need it.
Order-Related Questions: Connect With Our Customer Service Team
Have a question about an order you’ve placed or one you're considering? Our friendly, and knowledgeable Customer Service Support team is your go-to resource. They are equipped to handle all the logistical details involved in bringing beautiful furniture into your home. Whether you need help processing an order, are having trouble placing one, or require assistance with a discount for your purchase, our team has the information you need.
How can you utilize their expertise? If you need help with the following information, reaching out to us is your best option. Here are a few reasons to contact our Customer Service Team:
Our customer service pros are here to provide clear and helpful answers for anything before, during and after your purchase.
For specific help with Claims and Returns, Price Match/Making an Offer, Delivery Requests (Future or Existing Orders), and Stock Check Requests, you can always navigate to the Help Center section in our website's footer. There, you can provide the details we need, and our team will reach out to you as soon as possible.
If you need urgent help, you can use these details to connect with our Customer Service Support team:
For Creative Guidance & Design Advice: Work With Our Design Associates
Know the feeling you want for your room, but not the exact steps to achieve it? This is where the magic of styling comes to life! If you're feeling stuck on a design decision, need advice on pairing pieces, or just want a professional eye on your space, our Design Associates are your creative lifeline. They live and breathe interior design and are passionate about helping you craft a space that truly reflects your style.
For quick design tips or initial questions, simply text or call us at (888) 432-4477. This is our main contact point for design queries, and we’ll connect you with the right expert for your space.
Want a more personal connection? We encourage you to meet our talented team! Visit our Meet Our Designers page to explore their portfolios and unique styles. Once you find a designer who resonates with your vision, you can access their personal contact information on their profile to work with them directly. It’s a fantastic way to get tailored advice from an expert you connect with.
If you need in-depth design help, we recommend checking out our E-Design Service for a convenient, simple way to achieve your dream home.
Additional Resources: Navigate Our Website Footer
For a complete overview of all the ways to get in touch, find our showroom locations, or explore more resources, our 'Contact Us' page is your one-stop shop. We’ve designed it to be a comprehensive hub to help you maximize the support available from the Grayson Living team.
Conclusion
Creating a beautiful home is a collaboration, and we're honored to be a part of yours. Never hesitate to reach out. Whether you need logistical support from our Customer Service team or creative inspiration from our Design Associates, we are here to ensure your experience is seamless and enjoyable from start to finish. Your dream home is our passion, and we’re just a call, text, or email away.
Frequently Asked Questions (FAQs)
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I need to know the status of my shipment. Who should I contact? For any questions related to order status, shipping, or tracking, please contact our Customer Service Support team. You can call us at (888) 432-4477 or email us at csr@graysonliving.com.
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I’m not sure which sofa would look best in my living room. Can someone help? Absolutely! This is a perfect question for our Design Associates. To connect with a specific expert, we recommend visiting our "Meet Our Designers" page to find a stylist whose aesthetic you love and contact them directly.
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What are your customer support hours? Our Customer Service team is available by phone 7 days a week, from 7:00 AM to 5:00 PM PST. Please note that holiday hours may vary. You can also email us anytime!
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Can I work with one of your designers personally for my entire project? Yes! By visiting our designer profiles, you can find their personal contact information to discuss working with them more closely on your project. They would be delighted to help you create your perfect space.
