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FREE SHIPPING OVER $799+
FREE SHIPPING OVER $799+

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Thank you for your interest in shopping at Grayson Living.
Here you can find answers to our customers’ most frequently asked questions.

Frequently Asked Questions

Order and Delivery

Showroom

Trade Program

Payments and Store Credit

Product

Customization

Product Issues

Product Info

Return & Claims

Click Here to Access Claim Form

Shipping Information

Privacy Policy

Terms & Conditions

Contact Us

Frequently Asked Questions

Order and Delivery

Order Processing Time
Delivery Appointments
Do you ship outside the contiguous US?
When will my order arrive?
My order has not arrived.
I placed my order, now what?
Delaying Order Delivery
Missed Delivery Appointments
Tracking shows my shipped order is pending
Changing your delivery address

Showroom

Does Grayson Living have a showroom?

Trade Program

Does Grayson Living have a trade program?
How do I use/apply my trade discount?
Can I apply a trade discount to a sale item?

Payments and Store Credit

What payment methods do you accept?
Can I place an order over the phone?
Sales Tax
Additional Payment Policies?