What is your return policy?

Grayson Living upholds a very strict return policy. Please make your purchases very, very carefully.

If you change your mind about an item, please contact us at csr@graysonliving.com to initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order.

Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded. Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

Additional Terms:

• Non-stock items and custom orders are not returnable and non-refundable.
• Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.
• Orders that are not deliverable due to size or weight will be subject to our return policy. Please measure all elevators, doorways, stairways, and openings to confirm that your order can be delivered.

What if an item arrives damaged?

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however, damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

Damaged or defective items are typically repaired or replaced.

Damages and other product claims must be reported via our online claim form within 24 hours of delivery. Once your claim form is received, an email confirmation with your ticket request number will be sent. Follow this link to file your claim, click here to access Claim form.

Can I cancel my order?

Orders can be cancelled within 24 hours of the time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.

How do I change my order?

Cancellation requests and changes must be made within 24 hours of placing your order. Changes after the grace period are subject to our standard return policy. If you change your mind about an item, please note that eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.