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Have you ever completed an order on a major purchase and then immediately wondered, “What happens next?” It’s a common feeling, and I’m here to walk you through our post-purchase process at Grayson Living. Our relationship with you doesn’t end at the checkout; it’s just the beginning. This guide will provide you with everything you need to know after you’ve found your perfect piece.
The moment your order is confirmed, our team gets to work. You will immediately receive an email with your order details, but our communication doesn’t stop there. Throughout the process, our team will provide you with proactive updates so you always know the status of your order. We believe in clear communication, so if there are any changes or we need additional confirmation regarding your items, we will reach out to you directly. Finally, once your order is prepared for shipment with the utmost care, we’ll send you the tracking information so you can follow its journey right to your home.
We offer different delivery options to suit your needs. Our standard delivery is a great choice for many items. However, for heavier or larger purchases, I highly recommend upgrading to our White Glove Delivery service. This service includes delivery to your room of choice, full assembly, and removal of all boxes and packing materials.
Here's a designer tip: even if you think you can assemble an item yourself, the trash removal alone is often worth the White Glove fee. Imagine ten new dining chairs—that’s ten giant boxes to dispose of! Our team handles all of it for you.
For more information, we recommend reading the Shipping Policy of Grayson Living.
Your new piece has arrived! For the best product usage and care instructions, you can find detailed information in the FAQ section of our website's footer. For more tips and tricks on styling and maintenance, our buying guide blogs are also a great resource full of inspiration.
While we take every precaution, should your item arrive with any shipping damage, please don't worry. The most efficient way to resolve this is to submit a Claim form through our website. This ensures your case is formally logged and that someone from our team will reach out to you promptly. Of course, for immediate questions, you can always contact our customer service directly. We will work with you to resolve any situation according to our policy.
We stand by the quality of every item we sell, and most items come with a one-year manufacturer's limited warranty. Our standard policy on manufacturer warranty coverage is designed to be clear and supportive, giving you peace of mind for your investment. For more details, read the Returns & Claims Policy.
For those seeking an additional layer of protection, you can also consider purchasing an Extend Warranty. If you want to add this warranty to your order, you'll find this option directly on the product page, just above the 'Add to Cart' button. For a complete understanding of all our policies and protection plans, we encourage you to review the Return Policy linked in the footer of our website. As always, our team is here to answer any questions you may have.
For any questions—from delivery to product care to warranty claims—our dedicated customer service team is your best resource. You can reach us through your preferred method:
Call Us: (888) 432-4477
Email Us: csr@graysonliving.com
Hours: Mon - Sun: 7:00 AM - 5:00 PM PST
Additionally, if you are looking for specific help, just check the footer section of our website. We have dedicated pages for our Policy, Designer Resources, and a comprehensive Help Center to address your concerns.
As a valued member of the Grayson Living, your journey with us continues. This ongoing engagement is important to us, and our primary way of sharing valuable perks is through our Email newsletter and SMS alerts. By staying subscribed, you’ll receive updates whenever there are sales, invitations for exclusive access to special collections, early access to our biggest events, and news about in-store updates. It’s our way of saying thank you and ensuring you never miss out on our best offers and discounts.
Shopping for luxury furniture is exciting, and we want you to feel supported long after your purchase. By understanding the next steps—from delivery choices to what to do upon arrival—you can have a smooth and worry-free post-purchase experience. Remember, our customer service team is always here to help with any questions, and we look forward to keeping you updated with great offers. Thank you for being part of the Grayson Living!
