Returns & Claims

RETURNS

Excluding damaged or incorrect items, Grayson Living does not accept returned merchandise. All sales are final, so please make your selections wisely. If you received an incorrect item, an item with a manufacturing defect or an item damaged in transit, please contact customer care at info@graysonliving.com

CLAIMS

For curbside deliveries, please be sure to carefully inspect all packages promptly upon arrival. If boxes show any signs of exterior damages or breakage, this must be photographed and noted on the carrier's delivery receipt. Any and all defective products or other concerns must be put in writing on the delivery papers prior to signing. It is the obligation of the customer to inform Grayson Living within 24 hours of the delivery of any damages relating to the delivery. 

If the contents of a shipment are damaged, please photograph the damage and refuse the delivery. The driver will take the damaged items back to their warehouse. 

For white glove deliveries, be sure to carefully inspect all items being delivered and assembled. If the items show any signs of damage or breakage, or are damaged during assembly, please photograph the damage and refuse delivery. The driver will take the damaged items back to their warehouse. Any and all defective products or other concerns must be put in writing on the delivery papers prior to signing. It is the obligation of the customer to inform Grayson Living within 24 hours of the delivery of any damages relating to the delivery. 

If you have received a damaged shipment, please contact us at info@graysonliving.com or fill out our claims form with as much detail as possible to ensure prompt resolution. Any damaged items that have been received but not noted on the bill of lading and submitted to our claims team within 24 hours are no longer the obligation or responsibility of Grayson Living.