What is White Glove Delivery Service?

White Glove Delivery is our Full Service Delivery and Set Up, and includes a delivery appointment, inside delivery with up to 1 flight of stairs, placement, assembly (if needed), and removal of large packaging materials. White Glove service does not include any modifications to the existing home, including but not limited to artwork or lighting.

Delivery Date & Time: 

Determined once delivery route is scheduled but are generally Monday through Friday 8am - 5pm local time

The delivery company will contact you once the merchandise is in route and will arrange an approximate time of delivery. Rush deliveries cannot be specified. Once the merchandise arrives in your area, the delivery company will contact you to arrange a more definite date and time. If you are unable to keep your scheduled appointment, you will be charged an additional rescheduling fee. Special circumstances to advise the carrier of:

  • Locations: If you are in a remote and/or secluded area or any unusual site circumstances such as entry other than front door, a high-rise without an elevator an older building with a small elevator.
  • Stairs: How many, how many flights/floors of stairs, spiral staircase , winding narrow, steep, sharp angles, skinny steps, banisters, railings etc.
  • Doorways: Size, angles, obscure
  • If there is or is not a freight elevator that can accommodate the delivery
  • Failure to advise the carrier of these circumstances may result in a failed delivery attempt in addition to redelivery fees and charges. 

Delivery Window:

A four-hour delivery window is required. Every effort will be made to deliver your merchandise within the four-hour window. 

Clean Up:

All packing materials will be disposed of properly.

Customer Preparation List

We want your delivery to be smooth and uneventful. Please be prepared to make the following arrangements:

  • An adult at least 18 years of age must be present to accept and sign for the delivery.
  • Measure doorways, stairways and designated location to be sure your merchandise will fit.
  • Clear a pathway and area to where you intend to place your merchandise.
  • The carrier is not responsible for moving or disposal of your current furniture.
  • Ensure flooring is protected.
  • Inspect your delivery prior to accepting and signing the delivery documents. All damages or missing parts must be identified upon the date of receipt. Claims at any later date will not be accepted.
  • Please make any necessary notes on the documents provided by the carrier and retain a copy for your records.
  • Certificates of Insurance: If your building requires a certificate of insurance, shipping carriers will provide one copy. If more than one certificate copy is required, it will be the responsibility of the customer. shipping carriers will not pay for multiple copies.
  • Refer to our Returns and Exchanges section for additional information.

Other Information:

  • Carriers are chosen by the type, weight, and size of merchandise to ensure the utmost care is given to your delivery.
  • In order to protect all parties, we reserve the right to refuse delivery of said merchandise if it is deemed there may be inadequate preparation.
  • We are not responsible for the installation of some large and heavy items, such as wall units, mirrors, mantles, attachment of headboards to walls, etc.
  • We recommend the customer contract a licensed plumber or electrician when applicable.

Changes to your White Glove (Full Service) Delivery:

  • Scheduled Appointment: If you are unable to keep your scheduled appointment, you will be charged a $175 reschedule fee
  • Address Change within 25 miles of the original address: Subject to carrier availability and a $75 processing fee
  • Address Change greater than 25 miles of the original address: Subject to carrier availability and the real value of the shipment cost, in addition to a $75 processing fee
  • Storage of merchandise is available for an added fee, and must be requested 30 days before your order ships. (Storage is only available on orders with White Glove Full Service Delivery.)